Show unread-marks for "followed replies" in channels with threads enabled
In our company many people turned off the threads specifically because they sometimes missed new messages in threads because the unread threads are well hidden. This could be solved if the "unread"-mark also takes the followed threads into account. This way the users attention is directed to that channel. From my perspective replies to threads you do not follow should not be considered (as is when threads are turned on).
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Richard Gravener commented
In our company many people turned off the threads specifically because they sometimes missed new messages in threads because the unread threads are well hidden. This could be solved if the "unread"-mark also takes the followed threads into account. This way the users attention is directed to that channel. From my perspective replies to threads you do not follow should not be considered (as is when threads are turned on). https://www.epoxyflooringjacksonville.net/
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Richard Gravener commented
In our company many people turned off the threads specifically because they sometimes missed new messages in threads because the unread threads are well hidden. This could be solved if the "unread"-mark also takes the followed threads into account. This way the users attention is directed to that channel. From my perspective replies to threads you do not follow should not be considered (as is when threads are turned on). https://www.epoxyflooringminneapolis.net/
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osmix commented
I agree this is a problem we also have with our users.
I would still add that an "unread" mark when a thread is created would be very helpful.We've recently updated to Mattermost ESR 7.1.4, I was hoping threads would help unclutter some of our channel (some of them having hundreds/thousand of users), and they do, but the feature has not been welcomed by our users. The main complain I heard is that the creation of a thread is not visible.
Exemple of a situation :
- X posts a message,
- Y is kind of interested to know if there are answers, but it's completely unnatural to "follow" a message with no answer yet, and the button is quite hidden.
- Z answers to X
- Y won't notice, unless they come back on the channel, scroll and see the answer. And they may not even notice, since the "unread" mention only appears if you already follow the thread.For this reaon, many of our users decided to disable the feature or prefer not to use the answer button...
My suggestion would be :
- make the channel switch to "unread" state" when a thread is created,
- add a "new thread/unread" mention on the thread footer, below the parent message. -
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