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Configurable desktop notifications duration

Mattermost is intended to be team collaboration and messaging tool.
It functions fine when working with channels which are similar to forums or IRC channels.

But when sending direct messages, the user experience is quite bad because desktop notifications disappear after 5 seconds and when user is concentrating to something else or is AFK he will miss the notification and doesn't know that someone is trying to reach him.

It would be great if there was a configuration option where user can choose how long the notification should be displayed.

This feature was already implemented in v3.4, but was removed later.

See https://mattermost.uservoice.com/forums/306457-general/suggestions/9182981-add-notification-persistence-preference-to-configu
https://mattermost.uservoice.com/forums/306457-general/suggestions/15179742-make-notification-about-new-message-persistent

Original issue: https://github.com/mattermost/mattermost-server/issues/9823
https://mattermost.uservoice.com/forums/306457-general/suggestions/35827000-add-notification-timeout-option

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Daniel Milde shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

5 comments

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  • R commented  ·   ·  Flag as inappropriate

    I would be pleased if this function becomes available, missing a lot of messages right now :-(

  • J commented  ·   ·  Flag as inappropriate

    We have a lot of missed messages because users are moving around away from their desks often - if they don't leave the main window open (or at least minimized) - they won't see it until they open it again

  • claudia commented  ·   ·  Flag as inappropriate

    +1 / i _really really_ consider this feature as useful... in our company we used mattermost 4.3 for two years for evaluation, and i had configured my mattermost macos desktop client together with the banners/alerts config from macos' notification config, so that direct messages would stay on the desktop until i closed them. that worked quite fine.
    now our administration has upgraded mattermost from 4.3 to 5.7 (in january), and as the feature had been removed in 5.0 with june 16th, 2018 release my sticky alerts are gone, and it's sad - to describe it nicely: i miss a lot of direct messages or read them way too late... same for some colleagues, too, who also had used the sticky alerts.

    so, i support very much the reintegration of configurable desktop notifications duration! thanks a lot for taking into consideration.

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