Add a popup notification when someone calls you (using the new calls beta)
Currently, in the new calls (beta) in v7.0, when someone calls you, you get the same notification as you would get with a normal chat message. This does not really grab the attention of the receiver, who might think it's just a chat message notification or just miss it entirely due to the brevity of the notification, leaving the caller waiting indefinitely in an empty call.
Could the mattermost devs add an option to enable e.g. a popup window or a continuously ringing sound when someone calls you? This would greatly improve the usability of the call functionality. Currently, I am often still resorting back to MS Teams or skype in order to reach a colleague since they missed the call notification in mattermost.
Thank you in advance for considering this.
Your Mattermost notification settings to ensure that call notifications are enabled and set to a high priority. You can typically customize notifications for different types of events, including calls.
If you have the necessary permissions, you may be able to customize the Mattermost user interface using custom CSS. This would allow you to modify the appearance of call notifications to make them more noticeable. However, this would require technical expertise and access to the Mattermost server.
It sounds like you're experiencing issues with the new calls (beta) feature in Mattermost v7.0. Specifically, you've mentioned that the notification for incoming calls is too similar to chat message notifications, which can cause users to miss incoming calls. You've suggested that the Mattermost developers add an option to enable a more attention-grabbing notification, such as a popup window or a continuously ringing sound.
While I'm not directly affiliated with the Mattermost development team, I can offer some suggestions on how you might be able to work around this issue in the meantime. Here are a few options you might consider:
Adjust your notification settings: Mattermost allows you to customize your notification settings on a per-channel basis. You might consider adjusting your notification settings for the channels where you expect to receive calls to ensure that the notifications are more attention-grabbing. For example, you could enable vibration or change the notification sound to something more distinctive.
Use a third-party notification app: If the built-in notifications in Mattermost aren't sufficient, you might consider using a third-party notification app to handle incoming calls. There are many notification apps available that allow you to customize the notification sound and behavior, so you may be able to find one that suits your needs.
Provide feedback to the Mattermost development team: If neither of the above options is satisfactory, you might consider providing feedback to the Mattermost development team. They may be able to take your suggestions into account when developing future versions of the app. Explore this for games https://modlonely.com
I hope this information is helpful!
Paras Kumar commented
Some general guidelines on how to add a popup notification for incoming calls.
Determine the platform: The method to add a popup notification will depend on the platform you are using for the new calls beta. Different platforms have different methods of adding a notification, so make sure you know which platform you are using.
Find the notification settings: Once you have identified the platform, you need to find the notification settings. This could be in the app settings or in the device settings.
Enable incoming call notifications: In the notification settings, look for the option to enable incoming call notifications. This option may be called something different depending on the platform you are using.
Customize notification settings: Once you have enabled incoming call notifications, you may be able to customize the notification settings. This could include changing the sound, vibration, or appearance of the notification.
Test the notification: After customizing the notification settings, test the notification to make sure it is working correctly. You can do this by calling yourself or having someone else call you.
Note: Some call center solutions platforms may have different steps or requirements for adding a popup notification for incoming calls, so make sure you check the platform's documentation for more information.
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