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    Anonymous commented  · 

    Our use case is that Managers need to be able to monitor the needs of patients communicating with case managers if a case manager is out sick for the day. The primary admin adds the case manager to the initial patient channel, but what about as new channels are created by patient response? And what if the primary Admin goes on vacation? We don't want to encourage people to share credentials.

    Anonymous supported this idea  · 

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